1 hard skill or competency (industry competency) for Facilities Manager
Skill definition-Designing, developing, maintaining, and updating Heating, Ventilation, Air-conditioning and Cooling system.
Level 1 Behaviors
(General Familiarity)
Cites the basic installation process of HVAC systems in a commercial building.
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Level 2 Behaviors
(Light Experience)
Assists in the maintenance, repair, and replacement of HVAC systems.
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Level 3 Behaviors
(Moderate Experience)
Installs HVAC equipment in compliance with the company's established standards.
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Level 4 Behaviors
(Extensive Experience)
Directs the implementation of solutions to resolve HVAC air quality issues within industrial and commercial companies.
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Level 5 Behaviors
(Mastery)
Designs the HVAC system to meet the needs and ensure customer satisfaction.
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10 general skills or competencies (Job family competencies) for Facilities Manager
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Discusses the standard procedures in operations management.
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Level 2 Behaviors
(Light Experience)
Compiles monthly collection operations management statistics and reporting.
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Level 3 Behaviors
(Moderate Experience)
Implements important policy and strategic decisions to comply with operation requirements.
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Level 4 Behaviors
(Extensive Experience)
Guides operations management decision-support activities to focus on strategies.
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Level 5 Behaviors
(Mastery)
Creates metrics to evaluate the performance of various business operations.
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Skill definition-Selecting, managing, and analyzing contracted services to guarantee it meets the organization's facility operations and performance goals.
Level 1 Behaviors
(General Familiarity)
Explains the importance of effective contract management in meeting Workplace Safety and Health (WSH) standards.
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Level 2 Behaviors
(Light Experience)
Assists in the development and implementation of the contractor property management plan.
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Level 3 Behaviors
(Moderate Experience)
Executes safety field audits to ensure implemented safety programs address the project needs.
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Level 4 Behaviors
(Extensive Experience)
Facilitates field inspection of assigned contractor work to ensure safety within the facility operations.
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Level 5 Behaviors
(Mastery)
Designs and builds a monitoring system to evaluate and supervise contractor management processes.
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13 soft skills or competencies (core competencies) for Facilities Manager
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Describes the market conditions that impact the business.
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Level 2 Behaviors
(Light Experience)
Collects and compiles competitor information for competitive analysis.
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Level 3 Behaviors
(Moderate Experience)
Communicates financial insights that positively influence the business plan development process.
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Level 4 Behaviors
(Extensive Experience)
Coordinates technical and business teams to solve complex and diverse customer problems.
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Level 5 Behaviors
(Mastery)
Champions organizational change and digital transformation to drive higher business performance.
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Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and principles of budgeting operations.
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Level 2 Behaviors
(Light Experience)
Gathers data from financial statements to help create budget plans and improve budgeting strategies.
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Level 3 Behaviors
(Moderate Experience)
Implements strategic operational efficiencies and techniques for conducting successful budgeting.
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Level 4 Behaviors
(Extensive Experience)
Determines system capabilities and needs to improve the process for financial budgeting.
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Level 5 Behaviors
(Mastery)
Develops financial models to support the strategic improvement of our budgeting processes.
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Summary of Facilities Manager skills and competencies
There are 1 hard skills for Facilities Manager, HVAC.
10 general skills for Facilities Manager, Operations Management, Contractor Management, Corrective Maintenance, etc.
13 soft skills for Facilities Manager, Business Acumen, Budgeting, Planning and Organizing, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Facilities Manager, he or she needs to be proficient in Business Acumen, be skilled in Budgeting, and be skilled in Planning and Organizing.